An essential Key to Minimizing Turnover is understanding how you, as well as each person you work with, are designed, then giving all of you the roles and responsibilities that fit that design. For over 30 years, we used the DISC System in our orthodontic office to accomplish this goal beautifully. Last week, we focused on [...]
Congratulations! You have hired your team. they are all in their ideal places in your office. But now what? How do you keep these excellent people onboard for the long haul? Much of meeting this goal boils down to communication and motivation. Not surprisingly, the DISC System can again give us tremendous insights. In our family, [...]
Is turnover a constant hassle in your office, costing you stress, time and too much expense? Is the looming challenge of yet another hiring process keeping you awake at night? Are you losing sleep wondering if another employee will walk into your office and announce, "I QUIT!" In our early years of having an orthodontic practice, we made mistake [...]
Look around at your staff - are they each working in their best possible roles? Are they doing the tasks that truly fit how they are designed? Or are you trying to fit some square pegs into round holes? Are you asking your staff to adapt to responsibilities that don't fit them at all? My last [...]
I think we would all agree that one of our main goals in our office is to build a fully functioning team that serves our patients well. We've discussed the huge benefits in previous posts: Personal satisfaction for team members Everyone can succeed Minimal turnover Minimal rehiring and retraining costs Much less stress on everyone Years [...]
Years ago, one of our employees - an outgoing, high energy, vivacious, super people-person type, came to me one day with these words, "If I have to Go Back There again, I'm going to lose my mind!!" "Go Back There" referred to the fact that she was assigned Lab Duty - so she sat in the far [...]
