A couple weeks ago, I shared the story of our high-energy, people-focused teen daughter’s first experience working in our orthodontic office. We had put her in the far back lab area, seated in a cubicle, picking bubbles off of models of teeth, hour after hour. She was certain she was going to lose her mind! Much [...]
As we discuss the Best Hiring Process, one of the keys to its success is the Advanced Preparation. This was what was missing in our first disastrous hires in our orthodontic practice. But once we started doing this preparation, it turned into a streamlined process. So before you blindly hire someone just to get “extra help”, [...]
Can our assumptions have a powerful impact on Minimizing Turnover? Indeed, YES! Last week, we talked about the weight of responsibility we have to place our staff in their best roles in the office. This week, I want to touch on several assumptions we tend to make in that regard and how these assumptions especially affect [...]
In most offices, one of the main goals is to Minimize Turnover. One of the keys to achieving this goal is to have each of your staff in their ideal role that fits their design. As I promised last week, I’ve attached the workbook that follows up on our last several blogposts. It includes the DISC [...]
Our 13-year-old daughter came into the kitchen one day announcing, “If I have to go back there again, I’m going to lose my mind!!” She wasn’t talking about going to school, or even to church, but about working in our orthodontic office! She has always been a high-energy person, thrives on having lots of plates spinning [...]
An essential Key to Minimizing Turnover is understanding how you, as well as each person you work with, are designed, then giving all of you the roles and responsibilities that fit that design. For over 30 years, we used the DISC System in our orthodontic office to accomplish this goal beautifully. Last week, we focused on [...]
