These past couple months, we’ve looked at the DISC Combinations that each role in an office needs. As we learned through using this process over many years in our orthodontic office, this is the KEY to minimize turnover, which is a constant challenge in any office! For the next few weeks, let’s look at the Hiring [...]
The past month or so, we’ve looked at the best DISC Style combinations for the Front Desk Receptionist, the New Patient Staff, the Operatory Staff, the Business Office Staff and the Lab Staff. If you want to review these blogposts, just click here. This week, let’s focus on the person who either owns the business or [...]
As we look at the roles in our orthodontic office, it holds true for any business. Each role requires different strengths and temperaments to best function there. I’m so thankful we are all created uniquely, but tend to be a combination of the four DISC Styles, so it is a helpful tool to use to place [...]
Just thinking about our Operatory Staff over our 30+ years of practicing orthodontics makes me smile. They did the bulk of the work on our patients, and put up with a long, packed schedule each day. So we learned the best combination of the DISC Styles to have represented in that delightful group of hard workers. [...]
In our goal to Minimize Turnover, we are looking at the Best Hiring Process that we developed over 30 years in our orthodontic practice. I cannot say enough about the difference it made to use this clear step-by-step process that resulted in having staff who were in the roles they were best designed to do. The [...]
As we talk about the goal to Minimize Turnover by developing a Fully Functioning Team, we need to talk briefly about the responsibility that is ours if we have staff working for us. This struck home for us early in our practice years, when it was just my orthodontist husband and me running the practice. (FYI [...]
