A few years ago, I overheard a conversation that went like this: "But I only want to say it once! Can't you get it if I just say it once?!" To which the partner in the conversation clearly answered, "NO! I can't get it if you just fire through it once. I still don't understand and [...]
Picture this: You're in a meeting with your coworkers and staff. The goal is to come up with ways to attract new patients. One gal strongly states, "Listen! We've got to have more carrots to entice them to come in!" Another guy responds, "Perhaps if we up'd our FaceBook time and built strong relationships with our [...]
As we focus on great communication, whether in our office or anywhere - there is an important distinction I want to point out. Years ago, I was sitting in a movie theatre watching "Bicentennial Man", a 1999 show starring Robin Williams. He was desperate for conversation with a real person and his friend commented, "Oh, you [...]
As you seek to communicate well with your staff, patients, friends and family, a perspective to consider: Perhaps a conversation should be more like a tennis game. This practice could revolutionize your relationships! I believe talking and listening should be like playing a game of tennis: Person #1 asks a question (serves the ball) Then listens [...]
Listening to how people talk can be extremely revealing... even clarifying. Let me explain. Recently, I had lots of time to be with extended family. Besides just loving on one another, it gave me an opportunity to practice paying close attention to how people talked and what that told me about them. From the 96-year-old (my [...]
Congratulations! You have hired your team. they are all in their ideal places in your office. But now what? How do you keep these excellent people onboard for the long haul? Much of meeting this goal boils down to communication and motivation. Not surprisingly, the DISC System can again give us tremendous insights. In our family, [...]
