Years ago, we built a facility - our home and our office in one building. As you can imagine, the details and decisions were relentless. We had an excellent architect as well as a fabulous builder who used top quality workmen. But the decisions came down to me and my husband. As a High D & [...]
Yes, indeed - the S-Style is usually a person you can sit and talk with for hours - comfortable, friendly, patient, usually a great listener and seems to know the right questions to ask to draw out a good conversation. In our orthodontic practice, we always tried to make sure our operatory was full of these [...]
Not understanding this actually kept my husband and me from dating for a whole year! But let me back up a bit... On our first date, my new acquaintance made me supper and took me to see "Fiddler on the Roof". Sounds innocent enough. But I was about to have my wisdom teeth taken out. My [...]
A few years ago, I overheard a conversation that went like this: "But I only want to say it once! Can't you get it if I just say it once?!" To which the partner in the conversation clearly answered, "NO! I can't get it if you just fire through it once. I still don't understand and [...]
Picture this: You're in a meeting with your coworkers and staff. The goal is to come up with ways to attract new patients. One gal strongly states, "Listen! We've got to have more carrots to entice them to come in!" Another guy responds, "Perhaps if we up'd our FaceBook time and built strong relationships with our [...]
As we focus on great communication, whether in our office or anywhere - there is an important distinction I want to point out. Years ago, I was sitting in a movie theatre watching "Bicentennial Man", a 1999 show starring Robin Williams. He was desperate for conversation with a real person and his friend commented, "Oh, you [...]
