As you seek to communicate well with your staff, patients, friends and family, a perspective to consider: Perhaps a conversation should be more like a tennis game. This practice could revolutionize your relationships! I believe talking and listening should be like playing a game of tennis: Person #1 asks a question (serves the ball) Then listens [...]
Listening to how people talk can be extremely revealing... even clarifying. Let me explain. Recently, I had lots of time to be with extended family. Besides just loving on one another, it gave me an opportunity to practice paying close attention to how people talked and what that told me about them. From the 96-year-old (my [...]
Congratulations! You have hired your team. they are all in their ideal places in your office. But now what? How do you keep these excellent people onboard for the long haul? Much of meeting this goal boils down to communication and motivation. Not surprisingly, the DISC System can again give us tremendous insights. In our family, [...]
