Last week, I shared the story of our eldest losing her mind in our office. I also went over the basics of the DISC System. This is the foundation and the Key for our process to Minimize Turnover. If you missed this blogpost and want to read it, just click here: “How Do You Keep Your Staff From Losing Their Minds in Your Office?”
Good news for our eldest – we also needed help at the Front Desk. At the time, we were the only orthodontist in a town of about 30,000 people… with a wide rural drawing area… so we kept extremely busy – usually seeing 80 – 100 patients each day. The Front Desk was a beehive of activity – greeting the patients and whoever came in with them, getting them checked in, finding out if they had any questions or concerns, catching up with whatever was going on in their lives. Then the Front Desk folks had to schedule the patients who were finished with their appointment and ready to make their next one – and getting our schedule to match up with theirs was often a challenge. All this time, the phone is ringing constantly and those people need attention.
Again, I ask you, knowing our eldest was (and is) a Very High Energy, Loves Challenges, Renewed by People kind of person, was this role in the office the right one for her? Absolutely, YES! She loved it and thrived there. Even when she would come home from college on breaks, she couldn’t wait to get into the office to help at the Front Desk.
This is the attitude we want for each of your staff as they come into work every day. They know their responsibilities will fit their design, so they are excited for what the day holds.
As we continue to look at the foundation of the DISC System, as a reminder:
- D-Style: loves to be in charge
- I-Style: adds an element of fun to everything
- S-Style: is so patient and persistent
- C-Style: loves details and systems
Everyone is a combination of these four Styles:
- Only 4% of the population has ONE strongest Style
- 60% have THREE strong Styles
- 36% have TWO strong Styles
This combination of Styles for an individual person is usually shown by using a graph, with each DISC Style having its own column:
Here are the Style graphs for 2 actual people – what do you notice about them?
I hope you thought, “They are exact opposites!” Correct! And they are proof that “opposites attract” as they are the graphs for my orthodontist husband, Galen, and me. Yes, he is in that 4% who have just one highest Style.
Next week, we will start learning more about each Style, and I will encourage you to try to figure out where your Style strengths are, as well as those you work with.
If you would like to receive these “Keys to Minimize Turnover” blogposts by email each week, click here: “YES! Please send me Beth’s Minimizing Turnover emails!”
QUESTION: Does the idea of seeing your strengths on a graph seem strange to you? Can you get a glimpse of the importance of knowing the Style strengths of each person in your office? I’d love to hear your thoughts and observations. Please share in the comment section below.
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