When I used to do the Workshops for Orthodontists and Dentists on placing the Ideal Person in the Ideal Place in their office, I always started with this quote from our then 13-year-old daughter, “If I have to go back there again, I’m going to lose my mind!”
We thought we were being good parents to give her the experience of working in our office, but the main place we needed help was back in the lab. Unfortunately, this daughter was a super people-person, very high energy, needed constant challenges type of person. Indeed, sitting alone in a lab cubicle, picking the bubbles off teeth models, model after model, hour after hour, was enough to drive her crazy.
Have you ever wondered if any of your employees, or fellow staff members, are going home telling their family the same line our daughter said?
It is simply a matter of understanding the DISC Styles of people, then placing them where those styles can flourish.
So far we have covered the best DISC Style combinations for the Front Desk Receptionist, the New Patient Staff, the Operatory Staff and the Business Office Staff. If you want to review these blogposts, just click here.
As a quick refresher, in a nutshell, the 4 DISC Styles are:
- D-Style: Gets things done, is decisive and authoritative, prefers to be in charge
- I-Style: Is enthusiastic, outgoing, positive and persuasive, a “party looking for a place to happen”
- S-Style: Is steady, dependable, cooperative and patient, a great team player
- C-Style: Likes procedures, is systematic, precise and conscientious, focuses on the details
And remember that most of us are a combination of 2 or more Styles, but one is usually the strongest.
Back to our daughter’s story – fortunate for her, we also needed help at the Front Desk – where they greeted the patients and whoever came into the office with them, got them checked in, answered their questions, answered the constantly ringing phone, then made their next appointments as they were leaving. It was a constant beehive of activity! And our daughter loved it! In fact, she continued to work there all through high school and whenever she was home on college breaks. It was a simple matter of her being a very High I, who thrived on all that people time.
Also, fortunately, we soon hired the perfect person for our lab work. She was a very High C-Style who preferred to work alone, in the quiet of the lab, able to focus on the details, the precise work and the systems involved there. She also had some S-Style which helped her be patient with the process and persevere in the midst of our busy schedule. She, too, thrived in her job!
A few weeks ago, I described how the High C-Style needs this type of job. If we put them at the Front Desk, they would be going home, crying out, “If I have to go back there another day, I’m going to lose my mind!” Let’s make it our goal that each person in our office is in that ideal role for their Style.
***If you would like to find out what your DISC Style Combination is, or those of your staff, just click here for more information on getting a DISC Assessment – an easy online process that will gain you lots of insight.
QUESTION: Have you ever considered how your DISC Style Combination would best fit a specific job? I’d love to hear your thoughts and observations. Please share in the comment section below.
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