In our orthodontic practice, we had an outstanding lab person who faithfully worked for us for years. She was absolutely the “ideal person in the ideal place”, loved her role and did an excellent job at it. But we also learned that we needed to honor her High C-Style. If we asked her to interrupt her work back in the lab to come out and help with patients or answer the phone, the de-motivation and ill-fitting role was obvious.
To review – the C-Style’s Basic Descriptors are:
- Precise
- Likes procedures
- Conscientious
- Systematic
What a C-Style needs to stay motivated:
- Structure
- Accuracy
- Security
- Proven systems
How a C-Style is de-motivated:
- Harsh criticism
- High risk
- Going off the plan
- Ignoring procedures
- Asking them to function like one of the other styles when it would be completely out of their comfort or skill zone.
Our excellent High C-Style lab person taught us the importance of respecting our staff by allowing them to function in their best roles in the office. Then to be careful that it was a rare situation where we asked them to step out of those roles. We wanted to stay on the “Our Staff is Motivated” side instead of de-motivated as much as possible. The result was an office with a fully functioning team of highly motivated people.
QUESTION: Have you ever been in a situation where you were asked to do something you knew was not in your skill set or your comfort zone? How did it de-motivate you? I’d love to hear your thoughts and observations. Please share in the comment section below.
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